Course Information

Introduction

Digital transformation changes the way organisations operate, deliver services, and engage with customers. While technology enables new capabilities, successful transformation depends on how people, processes, and organisational culture adapt to change. Understanding the impacts of change helps organisations reduce disruption, improve adoption, and achieve lasting business benefits.
This five-day course provides practical techniques for assessing, managing, and communicating the impacts of digital transformation initiatives. Participants will learn how to identify stakeholders, analyse organisational change impacts, prepare implementation plans, manage resistance, and monitor adoption through practical exercises and real-world case studies.

Objectives

Assess the organisational impacts of digital transformation on people, processes, technology, and business operations.
Identify stakeholders affected by change and develop effective engagement and communication strategies.
Conduct structured change impact assessments and prioritise actions to minimise operational disruption.
Apply practical change management techniques to support user adoption, readiness, and long-term sustainability.
Develop a digital transformation change impact plan with measurable success indicators and implementation milestones.

Who Should Attend?

Digital Transformation Managers.
Change Management Professionals.
Project and Programme Managers.
Business Analysts and Process Improvement Specialists.
Department Managers leading digital transformation initiatives.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.